Shipping + orders
Our studio is based in sunny Los Angeles, CA.
As the customer, it is your responsibility to correctly enter your address to ensure delivery.
Please also be aware of your country's customs + duty fees that may be applied to your order upon receipt. Your order will likely be held at your local customs office, FedEx will also hold your package for up to 15 days.
✦ NIMA book preorders will not ship until the week of its actual release (July 24).
✦ For all other orders, please allow up to 5 business days for your merchandise to be packaged and shipped. We're a very small team of 1-2 people (not including Milo!) handling many orders!
Due to COVID-19, please expect delays in shipping.
✦Domestic: 2-10 business days
✦International: 1 week-2 months*
*NIMA books will arrive faster as they're shipped via FedEx. It will take about a week to arrive for international orders, and 2 days for domestic.
Oh no! Please send us a message along with your order number via the Help button on the bottom right corner of your screen, we'll help you through there.
All sales are final, returns and exchanges will not be accepted.
FREQUENTLY ASKED QUESTIONS
Please check here before contacting us!
No, but if you want to connect with Ross at an event he'd be more than happy to sign anything you'd like!
Thanks for thinking of him! Unfortunately Ross' schedule is very booked and doesn't allow for extra projects, sorry.